Last Updated: 05/05/2026
Rock the Boat (“we,” “our,” or “us”) is a subsidiary of Four Seasons Tours and specializes in student cruise travel. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, by phone, email, payment portals, online forms, or during the booking process. By using our services, you agree to the terms outlined below.
1. Information We Collect
We generally collect information from group leaders, parents, guardians, travelers, and organizers or other authorized individuals, and we do not knowingly collect personal information directly from children under 13. The types of personal information we may collect include:
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Contact information (name, school/organization name, email, phone number, mailing address)
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Payment details for booking travel, including payment portal information needed to apply deposits, balances, package payments, optional add-ons, travel protection, transportation, or related services
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Travel documentation (e.g., passport information, visa details if required)
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Group member details provided by leaders or other authorized individuals (names, ages, birth dates, gender, rooming lists, dietary or medical information when necessary for travel)
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Communications with us (emails, phone calls, forms)
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Website-related information (submitted through forms, cookies, or Google Analytics)
2. Payment Portal & Online Payments
Rock the Boat and/or Four Seasons Tours, Inc. may provide links to an online payment portal where group leaders, parents, guardians, students, travelers, or other authorized individuals can make payments toward cruise packages, travel packages, deposits, balances, optional add-ons, travel protection, transportation, or related services.
When using a payment portal, you may be asked to provide information such as your name, billing information, contact information, school or organization name, student/traveler name, invoice number, booking number, group reference, payment amount, and other details needed to properly apply your payment.
Payment transactions are processed securely through third-party payment processors. We do not store or have direct access to your full credit card number, debit card number, or banking credentials. We may receive limited transaction information, such as the payer’s name, payment amount, payment date, invoice or booking reference, payment status, and related account details for accounting, customer service, travel administration, and legal compliance purposes.
If you access a third-party payment portal from our website, your use of that portal may also be governed by the privacy policy and terms of service of the applicable third-party payment provider.
3. How We Use Your Information
We use the information collected for purposes including:
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Booking and managing cruise travel, accommodations, and related services
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Processing deposits, balances, package payments, optional add-ons, transportation payments, travel protection payments, refunds, accounting records, and related customer service
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Coordinating with cruise lines, ports, and international authorities as required for travel
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Communicating with group leaders , parents, guardians, travelers, and other authorized individuals regarding trip details
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Providing customer service and support
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Sending marketing and promotional emails (with the option to opt out at any time)
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Maintaining records for internal business purposes
4. Sharing of Information
We do not sell or rent customer information. We only share information with third parties as necessary to fulfill the travel experience, including:
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Cruise lines, airlines, hotels, and transportation providers
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Ports, customs, and international authorities as required by law
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Theme parks, attractions, and event venues included in itineraries
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Travel insurance providers (if applicable)
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Technology vendors, payment processors, payment portal providers, accounting platforms, and other service providers who help operate our website, payment systems, booking process, and customer service
All third parties are required to use the information solely for the purpose of delivering the requested services.
5. Marketing & Analytics
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We may send marketing and promotional emails about upcoming cruises, events, or services. You can unsubscribe from these emails at any time.
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Our website uses Google Analytics and similar tools to understand visitor activity. These tools may use cookies or tracking technologies.
6. Children’s Privacy
We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent. Our services are intended to be used by adults, group leaders, teachers, directors, parents, guardians, and other authorized individuals. All information regarding minors may be provided to us by group leaders or parents/guardians or other authorized adults as needed for travel, booking, rooming, safety, medical/dietary, payment, or customer service purposes.
If we learn that we have collected personal information directly from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
7. Data Security
We take appropriate measures to protect personal information, including:
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Secure servers and SSL certificates on our website
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Restricted employee access to sensitive data
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Payment and personal data transmitted only through secure systems
Payment transactions are processed through secure third-party payment platforms, and we do not store full credit card numbers, debit card numbers, or banking credentials on our website.
8. Data Retention
We retain personal information for as long as necessary to fulfill travel arrangements and maintain business records. We may retain trip, payment, and traveler-related records as needed for accounting, tax, legal, customer service, dispute resolution, travel administration, and business recordkeeping purposes. At this time, we do not automatically delete customer data, but individuals may contact us to request access, correction, or deletion where applicable.
9. International Data Transfers
Rock the Boat is based in the United States. However, because our cruises may travel to international destinations (e.g., Mexico, Bahamas, and other ports of call), your information may be shared with and processed by international partners, such as cruise lines, port authorities, and customs officials. These parties may be subject to different privacy laws than those in the U.S.
By booking with Rock the Boat, you consent to the transfer of your information to these international partners as required for your travel experience.
10. Your Privacy Rights
Depending on your location, you may have rights to:
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Request access to the personal information we hold about you
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Request corrections or updates to your information
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Opt out of marketing communications
To exercise these rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the “last updated” date revised.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Rock the Boat
Website: rocktheboat-cruises.com
Email: info@rocktheboat-cruises.com
Phone: 1.800.421.4159
